Breaking · Client Service
Advisor Retracts “Extension of Your HR Team” After Being Added to HR Team
Sponsor welcomes additional capacity advisor had intended figuratively.

TOLEDO, OHIO — Scottsdale advisor Brent Kessling requested an immediate revision to his firm’s service description Wednesday after Kowalski Plumbing & Heating accepted his offer to function as an extension of its HR team.
Within an hour of his finals presentation, Kessling had been added to the staff directory, invited to Monday’s department meeting, and copied on an email titled “Coverage While I’m Out.”
Office manager Denise Miller said his arrival brought the department to two.
“He said he wanted to take things off my plate,” Miller said. “I’ve been keeping a list.”
Kessling explained that his role was primarily strategic.
“That’s perfect,” Miller said. “Nobody here has time for that either.”
At his first staff meeting, Kessling presented a slide outlining the firm’s commitment to helping HR focus on what matters most. Miller asked whether he could handle the new-hire benefits questions while she did that.
Kessling said he would be happy to arrange a webinar.
“Great,” Miller said. “You can do that after the calls.”
By Wednesday afternoon, Kessling had clarified that “extension of your team” referred to the quality of the relationship rather than his availability to perform work assigned by the team.
Owner Dan Kowalski said he understood and thanked Kessling for being direct.
He asked whether Kessling could stay until they found his replacement.